Golden 1 Center lauded for fully accessible ticket purchasing system
Golden 1 Center, disability rights advocates, and community members partner to improve access
Sacramento, California – Like Sacramento Golden 1 Center Welcoming increasing numbers of visitors returning to the stadium to enjoy Kings games, concerts, and other events, community members who are blind or have low vision will notice improvements to the stadium’s online ticket-purchasing platform.
These improvements come thanks to a collaboration between Golden 1 Center, a non-profit law firm Advocates for the rights of the disabled (DRA), and ACB Capital affiliate of the California Council of the Blind (CCB) and other community members.
The DRA has contacted Golden 1 on behalf of the ACB Capital subsidiary, Sacramento Kings Season ticket holder Leslie Thom and community member Margie Donovan to notify the stadium of the difficulties blind individuals have had trying to purchase tickets using Golden 1 Center’s online ticket purchase platform. Due to programming barriers, the ticket-buying site was incompatible with software called screen readers that many blind customers use to navigate and interact with websites. Since this online platform is the only way to purchase tickets without going to the box office in person, it is important that the process is accessible to people who are blind or visually impaired.
Upon notification, Golden 1 Center worked to resolve the issues by hiring a web access consultant to evaluate not just the ticket-buying platform, but the entire Kings and Golden 1 Center sites. They also worked with vendors to implement recommended modifications. These improvements follow Golden 1 Center’s recent addition of audio description services for event-goers who are blind or visually impaired so they can enjoy all aspects of an arena performance.
“To the best of my knowledge, Golden 1 Center is the premier arena with audio description and a fully accessible ticket purchase system. Full access for people who are blind or visually impaired is something Golden 1 Center can be proud of,” said Capital Chapel member Margie Donovan.
“It’s always great when companies invest in a relationship with local advocates,” said Meredith Weaver, senior staff attorney for the DRA. “Golden 1 Center has done just that with Capital Chapter, and we are encouraged by the company’s recognition that increased reach is good for society and good for business.”
Do a good job of the angle
During the Kings’ February 23 home game against the Portland Trailblazers, the Golden 1 Center and Kings emphasized their dedication to Sacramento’s blind community by displaying the DRA and CCB in the arena’s Do Good corner, providing an opportunity to highlight the Golden 1 Center’s commitment, and share the importance of Accessible technology, communicating one-on-one with interested fans.
If you experience barriers to accessing the Golden 1 Center website or ticket purchase platform via a screen reader, please contact the Golden 1 Center directly at 888-91-KINGS. To request an audio description of an event, call 1-888-91-KINGS (1-888-915-4647) or email [email protected] At least two weeks before the scheduled event or as soon as possible.
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