RapidSOS, a big data platform for emergency first responders, raises $75M • TechCrunch

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Emergency response services have gotten a big boost of data thanks to advances in connected technology, with watches that can detect when wearers fall and suffer shocks, cars that can locate their drivers, and home systems that can transmit critical data—data about fires when you just can’t. A few of the innovations we’ve seen in recent years. Today, the startup called RapidSOhelping to connect these data points with those who can turn them into action, some funding is being announced as it continues to grow.

The startup has raised $75 million from a group of investors led by security and safety specialist VC NightDragon, with participation also from BAM Elevate, Insight Partners, Honeywell, Microsoft Venture Fund M12, Axon and Citi via Citi Impact Fund, Highland Capital Partners, Playground Global and Forte Ventures and C5 Capital and Avanta Venture. Michael Martin, founder and CEO of RapidSOS, said it has not disclosed the valuation but has now raised more than $250 million, and will use the latest capital injections to expand its technology and business overall.

The two go hand in hand: RapidSOS works with major hardware and software makers, from whom it takes data points their services create; applying data science to them to better understand the information; This translates into information that emergency response centers – using their wide range of software – can then use to do their work of triage and call response teams.

Given that emergencies are precisely the kinds of critical situations that need to act quickly and efficiently, the landscape of players involved is actually huge and distracting. RapidSOS currently has 90 technology companies (covering more than 500,000 connected devices and buildings), more than 50 public safety vendors, and more than 15,000 first responder agencies as customers and users of its platform. So far this year, this has handled 130 million emergencies. All these numbers represent significant growth for the company During the past year, when RapidSOS announced $85 million in funding. But given that there are more than 14.4 billion connected devices globally (including the Internet of Things), and that data and information in the name of rapid response can extend into more areas such as intelligent traffic routing, there is plenty of room for growth.

Today the company’s business is primarily focused in the United States, with operations in the UK/Europe and South America, and services will soon be operating in Japan (aided by a strategic partnership with one of its investors, NTT DoComo) and South Africa.

The heart of RapidSOS’ business is the platform that provides APIs to technology, insurance, and healthcare companies (tech companies include the likes of Apple, Google, Uber, SiriusXM, and more), which in turn can be used to route data and direct voice communications between those companies’ users and emergency response centers.

These operate on the basis of continuous monitoring which may or may not contain proactive input from the users themselves, depending on the situation. Therefore, global events such as a pandemic or natural disasters may come to the fore as typical use cases (I first heard about the company when it was went viral during a series of natural disasters years ago), but others include health monitoring of vulnerable individuals, vehicle accident detection, home security, fire, enterprise security, gunshot detection, personal safety, and critical event management.

In addition to the technology it created to make those connections and analyze the data that comes out of it, it has proven to be the mediator of translating some of the newer innovations at the technology end into actions for respondents with lower technology. End.

“Before, 911 didn’t even know your name,” Martin said. “Now they have a live feed of the situation. Half a billion devices are now working in harmony to save you.”

This work involved RapidSOS giving approximately 20,000 hours of training each year to emergency response centers to “Understand emergency workflows and identify technical solutions to solve difficult challenges such as verification,” the company said.

Some of the triangulations that are designed to assist with this verification appear in the company’s IP: I submitted a file patent on using social media as an emergency management channel (RapidSOS has dozens of patent applications and patents in general).

Martin said the plan wasn’t to ramp up that plan again soon after last year, but given the challenging funding climate, a decision has been made to double now, with NightDragon focusing on being a special lottery. The company has made many investments in cyber security, but there are also others operating in the adjacent areas of security and safety such as HawkEye 360, Kraus Hamdani Aerospace, Capalla Space, Premise Data and Interos.

“When we look at building greater security and safety for people around the world, this requires larger and more accurate emergency response services,” said Dave DeWalt, founder of NightDragon (and former CEO of FireEye, McAfee and Documentum). “By leveraging technology, we can save lives and help people feel more secure. NightDragon feels RapidSOS is the best at doing this task, and we look forward to working closely with the team to accelerate this task.”

Both NightDragon’s broader activity and RapidSOS growth point to a very prominent point in the current market. Those who build something that can be considered critical, are leading the storm better than some others.

“We have now invested in 13 companies from the NightDragon Growth I Fund, which we announced last July,” DeWalt said. “We have always been careful to evaluate and ensure that we invest in multiples that reflect the value our team and platform bring to the table. For this reason, our investment strategy in our current market has not changed much as we continue to follow those core principles.”

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